Everything you need to know about getting The Calling Tree live, reaching people when normal systems fail, and proving what happened afterwards.
These answers explain how The Calling Tree works in real organisations, from a simple email-only start through to complex multi-site and multi-organisation roll-outs. It is built to remove the usual blockers: lack of time, imperfect staff data, privacy concerns, IT dependency and uncertainty about staff adoption.
A practical route from the data you have today to a tested emergency communication capability.
The Calling Tree is an emergency communication and business continuity platform. It helps organisations send critical alerts through SMS, voice calls and the mobile app, then see who has received, acknowledged or responded.
Most organisations can be operational within a day. We create your private administration console, support initial data loading and help guide your first rollout.
No. Start with staff work email addresses. People can securely add and manage their own emergency contact details and consent, reducing the need to collect private contact information before rollout.
You do not have to solve every data issue before getting started. Begin with the information you have, such as staff work email addresses, and improve it as people securely confirm their own details. We can also help plan a staged import from HR data when that is the right route.
Yes. We can work with existing staff data, reporting lines and custom groupings. Simple email list or complex HR export, we configure The Calling Tree around the way you work.
Yes. You can group people by department, team, role, office, site, practice area, country, first language or any other useful attribute. Attributes can be combined to reach exactly the right people quickly.
Reach people through independent channels and keep a clear view of the response.
The Calling Tree is designed as an independent emergency communication channel. Alerts can be sent through SMS, voice and the mobile app when internal email, Teams or other normal systems are unavailable.
No. Critical messages can still be delivered and answered through SMS, voice and the web. The mobile app adds access to plans, documents, maps and in-app alerts, but it is not a single point of failure.
Yes. You can run drills and communication exercises to build confidence before an incident. The response record shows who received and acknowledged the exercise, helping identify gaps and follow up without relying on manual call lists.
Live status pages show delivery, acknowledgement and check-in responses as they happen. You can identify outstanding people, act on the information and retain the complete audit trail afterwards.
Yes. Administrators can target messages and response requests to the groups relevant to the incident, such as a specific office, response team, department, country or role.
Keep personal data controlled and get practical help when you need it.
Your data is hosted in a secure European data centre. Access is controlled through your private administration portal, with role-based permissions to support privacy and information-governance policies.
Organisations can invite people using work email addresses. Staff can securely provide and manage their own emergency contact details and consent choices, helping minimise the administrative burden of handling private data.
Administrators can add people individually or through a data upload. When someone leaves, access to the app and sensitive continuity information can be removed immediately.
Yes. Depending on your pricing tier, we can help with rollout communications, administrator onboarding and practical assistance for end users. The aim is to remove the usual uncertainty around adoption, so people know what the service is for and what to do when invited.
Support is tailored to your pricing tier. Every organisation receives help getting started. Depending on your plan, we can support your administrators, assist with rollout and onboarding, and provide practical help to end users. We are there to remove the usual ownership and confidence barriers before they slow down a resilience programme.
Tell us what you need to achieve. We will show you the quickest route from your current data and procedures to a live, accountable emergency communication service.