Clear pricing for critical service communications

Simple Pricing.
No Surprises.
Clear Capacity.

One annual fee for your organisation, with the annual message allowance and level of support you need. Get operational quickly, keep control of costs and scale when your requirements grow.

See Your Pricing → Read common questions ↗
2,400 Messages per minute
99.9% Uptime guaranteed
<8s No IT project required
The Calling Tree emergency alert dashboard

Pricing

Simple annual pricing. Built-in message allowances.

Choose the plan that fits your workforce, support needs and expected emergency communication volume. Prices shown in Pounds Sterling, exclusive of applicable taxes.

Every plan includes the Calling Tree platform, unlimited app users and secure emergency communication tools. Your annual message-credit allowance is used for SMS and voice alerts, so you can choose the capacity that matches your drills, incident plans and operational requirements.

Currency
Workforce size 100 people

Need more than 800 people? Give us a call →

Standard

Essential emergency communication for smaller utilities teams, with practical administrator support and an annual allowance for planned drills, key notifications and urgent operational alerts.

£ 235 / Month
Includes:
  • 100 Users
  • 2 Administrators
  • 600 Annual message credits (SMS/Voice)
  • Admin Email Support
  •  
  • Unlimited App users
  • Onboarding Assistance
  •  
  •  
  • Standard Reporting
  • Global Coverage
  • Pooled Numbers
Most Popular

Business

More capacity, 24/7 support and rollout assistance for operational teams that need dependable communication across sites, depots and field teams, with clear audit trails and response tracking.

£ 300 / Month
Includes:
  • 100 Users
  • 4 Administrators
  • 1,200 Annual message credits (SMS/Voice)
  • Admin Email Support
  • 24/7 Telephone Support
  • Unlimited App users
  • Onboarding Assistance
  • Roll-out Assistance
  •  
  • Standard Reporting
  • Global Coverage
  • Dedicated Numbers

Enterprise

Maximum annual message capacity, custom reporting and direct administrator and end-user support for larger network operators and complex, multi-depot utilities organisations.

£ 500 / Month
Includes:
  • 100 Users
  • 5 Administrators
  • 2,400 Annual message credits (SMS/Voice)
  • Admin & User Email Support
  • 24/7 Priority Support
  • Unlimited App users
  • Onboarding Assistance
  • Roll-out Assistance
  • Dedicated Account Manager
  • Custom Reporting
  • Global Coverage
  • Dedicated Numbers

Need help deciding on message credits?

Message credits are used for SMS and voice alerts. One SMS or voice call to one person uses one credit. We will help you choose an allowance that reflects your likely drill, incident and multi-site operational use.

If you go over your allowance, we will not cut you off. You can keep messaging. We will agree the right increase with you once the incident is over.

Frequently Asked Questions for Utilities Operators

How quickly can we get started?

Most organisations can be operational in a day. We create your private console, and you can begin with work-email invitations. Staff can register, confirm their own contact details and give consent, without you needing to chase private phone numbers before you start.

Is our data secure?

Your data is hosted in a carbon-neutral, ISO-certified European data centre. With 24/7 monitoring, redundant power, and full GDPR and UK GDPR compliance, you can be confident your organisation's information is secure and always available.

Can you help us prepare our staff list?

Yes. We can work from a workforce-management export, CSV or spreadsheet, including complex organisational structures and contractor populations. To start simply, all you need is a name and work email. If you have staff and contractor contact details, reporting lines and custom groupings, we can configure them around the way you already work.

What number do messages come from?

Where available, we provide your organisation with a dedicated SMS or voice number. Engineers and staff can reply directly, and their responses appear instantly in your admin console. If a dedicated number isn't possible, we'll advise on the best alternative.

How do annual message credits work?

Each plan includes an annual allowance of message credits for SMS and voice alerts. One SMS or voice call to one person uses one credit. We will help you choose a level that fits your expected drills, incidents and operational communications. If you need more during a live incident, we will not cut you off.

What languages are supported?

SMS can be sent in any language supported by your keyboard. Voice messages are available in most languages, with options for male/female voices and regional accents, useful for diverse field workforces across different regions.

Can we customise staff and contractor details?

Yes. In addition to standard fields, you can add up to 20 custom fields. Utilities organisations often use these for Depot, Region, Role, Network Area, Contractor Company or First Language. This makes filtering and targeting messages fast and precise during an incident.

Do you support staff directly?

We always support your nominated administrators. Depending on your pricing tier, we can assist with rollout and provide direct help for engineers, control-room teams and contractors, including app codes, troubleshooting and usage queries. Every interaction is logged and reported back to you.

What reports can utilities operators see?

You will see live delivery and response tracking every time you send a message. You also have rollout reports, last-access statistics and complete administrator action logs to support governance, safety reporting and internal review.

Can we share documents with staff and contractors?

You can upload PDFs (incident response plans, safe working procedures, on-call rotas, site maps, emergency contact lists) to the admin console and make them available by depot, region, or role. The app stores them for offline access, so engineers can reach critical documents even when on a remote site with no signal.

Free Trial Available - Check out the solution

Confirm your organisation's price, or try it free

We'll confirm your organisation's pricing and guarantee it for 6 months. Prefer to test first? Get a fully functional trial with access to all app features. Our team will create your private admin console, help onboard sample staff and contractor data, and guide you through a real-world send so you can see it in action.

This quarter only: utilities operators receive 20% additional SMS and voice credits free when they come on board.

Lock in my organisation's price We'll honour your rate for 6 months. Start my free trial Use every feature with your own data.

...or call us on +44 2080 888 622 (lines open 24x7) or email info@thecallingtree.com

The Calling Tree for Utilities

Manage staff, contractors, incident response documents, broadcast messages, call trees, and site maps, all from your private, secure admin console.
The Calling Tree admin console showing utilities communication tools

Keeping Your Workforce Connected

From urgent network alerts to incident response plans, every engineer, operator, and contractor stays informed and equipped when it matters most.
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